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bookings & cancellations

CUSTOMER CARE

Podoclinic is committed to providing excellent customer service. Our policy includes:

  • Putting customers first and respecting their rights, needs, and views

  • Responding promptly to inquiries and concerns

  • Guiding customers through our complaints procedure if expectations are not met

  • Continuously improving our services based on customer feedback

If you have any issues or complaints, please contact us within 48 hours of receiving the service. We will address valid claims by repairing defects, replacing products, or offering alternative solutions.

PRIVACY & SAFETY

We take your privacy and data protection seriously:

  • Personal information collected includes names, email addresses, and IP addresses for spam detection and service provision

  • We use cookies to enhance user experience and provide necessary website functionality

  • Your data is retained indefinitely for comment management and user profiles

  • You have the right to request an export of your personal data or its deletion

  • We may use automated spam detection services to protect our website

To ensure your safety:

  • Avoid uploading images with embedded location data

  • Be cautious when interacting with embedded content from other websites

BOOKING POLICY

  • To book an appointment, customers must pay 50% of the chosen treatment upfront.

  • Bookings can be made through the website's automatic booking system.

  • Customers must be at least 18 years old or have parental/guardian responsibility to use the booking service.

  • By completing the booking process, customers enter into a legally binding contract for the appointment.

  • Prices for services are listed on the website and are subject to change

CANCELLATION POLICY

  • Customers should contact Podoclinic as soon as possible within 48 hours of receiving the service if they have any issues or complaints.

  • For valid claims, Podoclinic will either repair the defect, replace the product, or offer an optional solution based on the original product and payment method.

  • Podoclinic reserves the right to change, limit, or stop providing services without prior notice.

  • The company may permanently or temporarily suspend access to services without notice for any reason.

PAYMENT METHOD

While specific payment methods are not detailed in the search results, we can infer the following based on standard practices:

  • Customers must pay 50% of the chosen treatment upfront to secure a booking

  • Payment is likely accepted through common methods such as credit/debit cards, PayPal or offline payments 

  • Prices for services are listed on the website and are subject to change

  • We reserve the right to correct any pricing errors that may occur

Please note that by using our booking system, you enter into a legally binding contract for the appointment. Customers must be at least 18 years old or have parental/guardian responsibility to use our services. For the most up-to-date and detailed information on payment methods, please contact Podoclinic directly or check the website for current options

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